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Practice Support

EHR Access


Community Connect

Community Connect

Community Connect includes many products and services to help you manage your practice and better serve your patients.


Community Connect

JMH Link

Viewing patient records and referring patients to John Muir Health made easy.

JMH Link is a secure, online portal that allows your practice to view patient records and refer these patients to John Muir Health

  • Provides free, convenient real-time access to clinical patient information
  • Communicate with John Muir Health to provide quality patient care while reducing call volume
  • Quickly refer patients to John Muir Health

Practice Consulting Services


Practice Consulting Services

ScribeAmerica Scribe Services

Medical scribes perform Electronic Health Record (EHR) documentation at the point of care to help physicians focus more on patient care, and less on administrative duties.

  • Accurate, real-time documentation and coding
  • Allows physicians to see more patients
  • Improves job satisfaction and quality of life    

Practice Consulting Services

Risk Assessment Consultation

Helping Community Connect practices comply with Merit-based Incentive Payment System (MIPS) requirements.

Three security safeguards help comply with the HIPAA Security Rule:

  1. Administrative
  2. Physical
  3. Technical    

Standard Services


Standard Services

Dragon® Medical Speech Recognition

Speech recognition software for dictation and transcription.

  • Improves accuracy, efficiency and compliance
  • Eliminates the need for costly manual or outside services

*Equipment available for purchase


Standard Services

Online Scheduling - Existing Patients

Direct scheduling via the MyJohnMuirHealth patient portal allows current patients to book and confirm their own appointments online from 1 hour to 90 days in advance.

  • Automatic notification of self-scheduled appointments allows front office staff to confirm, triage or call patients as needed
  • Improves patient compliance with scheduled appointments and helps fill open calendar dates and times.


Standard Services

Online Scheduling - New Patients

Open scheduling via allows new patients to book and confirm their own appointment from 1 hour to 30 days in advance.

  • Works in conjunction with John Muir Health’s “Find A Doctor” to assist patients in selecting the right physician for their needs
  • Designed to increase panel size and attract new patients




Premium Services

Navigant Cymetrix Revenue Cycle Services

Helping you streamline operational efficiencies and patient service.

  • Integrate seamlessly into Community Connect EHR from large or small, independent practices
  • Timely payment posting, refunds and claims follow-up
  • 24-hour, toll-free customer service available to patients    

Premium Services

OS inc. Clearinghouse Services

Deliver cost-effective, measurable results by streamlining claims processing.

  • Resolve claim scrubbing edits related to coding or patient registration/demographics
  • Resolve discrepancies with regard to claims, clearinghouse and payers

Premium Services

Pinnacle Statements

Improve collections by streamlining your statement processing.

  • Generate patient statements with escalating messages prior to collections
  • Compliant with SSAE 16 SOC II and HIPAA standards

Premium Services

ZirMed® Real-Time Eligibility

Insurance verification made easy.

  • Helps to ensure coverage during the date of service
  • Increases claims submissions and reduces claims denials
  • Saves time
    • One click during patient registration
    • Options to automate verification
    • Allows more time to make other payment arrangements with patients who are not covered by insurance


Premium Services

TeleVox® Patient Notification System

Increase patient compliance with appointment reminders.

  • Reduce missed appointments by an average of 25%-30%
  • TeleVox delivers automated phone calls and text message reminders for patient appointments
  • Prompts patients to confirm appointment    

Premium Services

Midmark Device Integration

Digital electrocardiogram (ECG) and spirometry devices from Midmark integrate seamlessly with Community Connect.

  • Combine enhanced diagnostic capabilities with a software solution to access patient information and save test results seamlessly
  • Save time and reduce data entry errors by populating patient information directly from the Midmark system into the patient’s electronic chart    

Community Connect, Epic, Care Everywhere, Cadence, Haiku and Canto are trademarks of Epic Systems Corporation.  OnBase is a trademark of Hyland Software, Inc.  iPad, iPhone and iPod are trademarks of Apple, Inc. Android is a trademark of Google, Inc.  SureScripts is a trademark of Surescripts, LLC.  Dragon is a trademark of Nuance Communications, Inc.  TeleVox is a trademark of TeleVox Software, Inc.  Midmark is a trademark of Midmark Corporation. All other trademarks are property of their respective owners.