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Terms of Use

Thank you for visiting John Muir Health’s website. By accessing, browsing, or using web pages or other digital content on this site, you accept, without limitation or qualification, the following terms of use.

The information provided here is designed to support—not replace—your relationship with your physician.

Medical Emergency? Dial 911

If you are having a medical emergency, immediately call 911 to get prompt medical attention. Do not rely on this website or any electronic communications for assistance with urgent medical needs. This website is not designed to provide help in medical emergencies. John Muir Health cannot guarantee response times if you choose to use this website in the event of a medical emergency.

Your Consent

You agree that your use of this website and any uses of any services or materials are subject to your agreement with all of these terms of use and our website privacy policy. You agree that you will not violate any local, state, federal, or international laws in using this website.

Access to the Site

John Muir Health reserves the right to prohibit, restrict, or discontinue your access to certain pages within the website if you violate any terms of this agreement.

Warranty and Guarantee Disclaimer

Information provided on this site is presented “as is” by John Muir Health and for educational purposes only. John Muir Health makes no express or implied warranties. Although our health information content is reviewed and approved by healthcare professionals, John Muir Health does not guarantee the accuracy, adequacy, or completeness of any information. We are not responsible for any errors or omissions, nor for the results of the use of such information.

John Muir Health does not operate or control the Internet and therefore does not guarantee that this website will be error-free or always available. Additionally, John Muir Health does not guarantee against viruses, worms, or unauthorized users or hackers attempting to obtain access to this website or information transmitted to or from this site.

John Muir Health also reserves the right to temporarily or permanently discontinue this site, any page, or any functionality on this website at any time and without notice.

Limitation of Liability

John Muir Health will not be liable for any direct, indirect, special, consequential, or monetary damages or penalties in connection with your use of materials posted on this site or your connectivity to or from this site or any other site.

Governing Law

You agree that any claim or dispute relating to the John Muir Health website or your use of or reliance on it will be construed in accordance with the laws of the State of California, without regard to its conflict-of-laws provisions. The parties agree to be bound and shall be subject to the exclusive jurisdiction of the local, state, or federal courts located in Contra Costa County, California.

User Name and Password

If you access any service requiring a user name and password, you are solely responsible for keeping those pieces of information strictly confidential.


Except as otherwise indicated, John Muir Health does not knowingly or intentionally collect personal information from children under age 18. The content of our website is intended for use only by adults over the age of 18. If you are under 18, please consult a parent or guardian for help using this website.

Links to Other Sites

We provide links to other sites solely as a convenience to our visitors. These linked sites are not under John Muir Health’s control. We are not responsible for and do not endorse the content of such sites, which may have different terms of use. Once you link to another website, you are subject to that site’s privacy policy.

You will need to make your own independent judgment about interacting with other sites. We encourage you to be aware when you are leaving our site and to read the privacy statements of any site you visit before providing any personally identifiable information.

Limitations of Use

You may not use any “deep-link,” “page-scrape,” “robot,” “spider,” or other automatic device or method—nor any similar or equivalent manual process—to access, acquire, copy, or monitor any portion of the John Muir Health website or its content. You are prohibited from reproducing or circumventing the navigational structure or presentation of the website or its content in order to obtain any materials, documents, or information through any means not purposely made available through the website.

You may not attempt to gain unauthorized access to any portion or feature of the website, or any other systems or networks connected to the site or to any John Muir Health server, or to any of the services offered on or through the website, by hacking, password “mining,” or any other illegitimate means.

You may not probe, scan, or test the vulnerability of the website or any network connected to the website, nor breach the security or authentication measures on the website or any network connected to the website.

You may not reverse-look-up, trace, or seek to trace to its source any information on any other user of or visitor to the website, or any other patient of John Muir Health, including any John Muir Health account not owned by you. You may not exploit the website or any related service or information made available or offered by or through the website in order to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the website.

You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the website or John Muir Health’s systems or networks, or any systems or networks connected to the site or to John Muir Health.

You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of the site or any transaction being conducted on the website, or with any other person’s use of the website.

You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to John Muir Health on or through the website, or any service offered on or through the website. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

Trademarks and Copyrights

All trademarks, service marks, and logos or copyrights displayed and used in this site are the property of their respective owners. Nothing in this site should be construed as granting any right or license to use any trademark without the written permission of its owner.


Apple, the Apple logo, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.


Please read the full text of our privacy policy to understand how any personal health information you submit via John Muir Health’s website will be treated.

John Muir Health may modify these Terms of Use at any time without notice.

By using this website, you agree to these terms.

Last updated: 3/1/2011